✅ 1. Information We Collect

Personal Information

We may collect:

• Name

• Email address

• Phone number

• Home or service address

• Payment information (processed securely through third‑party providers)

• Access instructions (if voluntarily provided)

Service & Booking Information

• Service type and preferences

• Notes or instructions you provide

• Appointment history

• Special requests (including confidentiality needs)

Automatically Collected Information

When you visit our website, we may collect:

• IP address

• Browser type

• Device information

• Pages visited

• Cookies and tracking data

This helps us improve website performance and user experience.

✅ 2. How We Use Your Information

We use your information to:

• Schedule and provide cleaning services

• Communicate about appointments, updates, or changes

• Process payments securely

• Improve our website and customer experience

• Send confirmations, reminders, and service-related messages

• Respond to questions or customer support requests

• Maintain internal records for business operations

We do not sell or rent your personal information to third parties.

✅ 3. High‑Profile Clients & Confidentiality

LLJAMES Cleaning Services understands that some clients require enhanced privacy and discretion.

We offer:

• Strict confidentiality for all clients, regardless of status

• Additional privacy measures for high‑profile individuals, public figures, executives, or clients with elevated security needs

• Non‑Disclosure Agreements (NDAs) upon request or when required

NDA Policy

• Clients may request an NDA at any time.

• We may also provide an NDA proactively for clients who require elevated privacy.

• All NDAs are honored by our entire team, including subcontractors.

• Any information learned during service — including personal details, household information, or client identity — is kept strictly confidential.

Your privacy is a priority, and we treat every home with the same level of respect and discretion.

✅ 4. How We Protect Your Information

We take reasonable steps to protect your information, including:

• Secure payment processing through trusted third‑party providers

• Limited access to personal data within our team

• Confidentiality training for staff

• Use of encryption and security tools where applicable

While we strive to protect your data, no method of transmission over the internet is 100% secure.

✅ 5. Sharing Your Information

We may share your information only with:

• Trusted third‑party service providers (payment processors, scheduling platforms, email systems)

• Team members who need the information to perform cleaning services

• Legal authorities, if required by law

We do not sell, trade, or disclose your information for marketing purposes.

✅ 6. Cookies & Tracking Technologies

Our website may use cookies to:

• Improve website functionality

• Analyze traffic

• Remember your preferences

You can disable cookies in your browser settings, but some features may not function properly.

✅ 7. Your Rights & Choices

You may:

• Request access to the personal information we hold

• Request corrections to inaccurate information

• Request deletion of your information (unless required for legal or business purposes)

• Opt out of marketing or promotional messages

To make a request, contact us at:

[Your business email]

✅ 8. Third‑Party Links

Our website may contain links to third‑party websites.

We are not responsible for the privacy practices or content of those sites.

✅ 9. Children’s Privacy

Our services are not directed to children under 13.

We do not knowingly collect information from children.

✅ 10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated “Last Updated” date.

✅ 11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us:

LLJAMES Cleaning Services

Email: info@lljamescleaningservices.com

Phone: 770.610.9173

Location: Atlanta, GA